Mediswift Cosmetics
At Mediswift Cosmetics, customer satisfaction is important to us. This policy explains how order cancellations and refunds are handled for purchases made on our website.
Note: Mediswift Cosmetics is a product of Mediswift Medex. All policies, operations, and financial processes are managed under the standards of Mediswift Medex.
1. Order Cancellation
Customer Cancellations:
- Customers may request the cancellation of their order only if the order has not yet been processed or shipped.
- Once the order is packed, dispatched, or handed over to the courier partner, it cannot be cancelled.
- Cancellation requests must be made as soon as possible after placing the order.
Company Cancellations: Mediswift Cosmetics reserves the right to cancel any order due to:
- Product unavailability.
- Pricing errors.
- Suspected fraudulent activity.
2. No Return Policy
Important: Due to the nature of cosmetic and personal care products, we do not offer any return or product exchange once an order is delivered. This policy is strictly followed for hygiene, safety, and quality control reasons.
3. Refund Policy
Refunds are strictly limited and only applicable under the specific conditions listed below:
- Pre-Shipment Cancellation: If the customer cancels the order successfully before it is shipped.
- Operational Cancellation: If the order is cancelled from our end due to product unavailability or other operational issues.
- Wrong Product: If a wrong product is delivered (subject to proper verification).
- Damaged Product: If the product is damaged during transit (unboxing video/proof may be required).
Processing Time: Once a refund is approved, it will be processed to the original mode of payment within 5–10 business days.
4. Non-Refundable Cases
Refunds will not be issued in the following scenarios:
- Change of mind after the order has been shipped.
- Incorrect address provided by the customer leading to non-delivery.
- Failed delivery due to customer unavailability at the time of delivery.
- Minor packaging damage that does not affect the actual product quality.
5. Contact for Support
For any questions regarding cancellations or refunds, customers may contact us through the official Mediswift Cosmetics website support section.
6. Policy Updates
Mediswift Cosmetics reserves the right to modify this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon being posted on this page.