Mediswift Cosmetics
At Mediswift Cosmetics, we aim to deliver your products in a timely, safe, and secure manner. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
Note: Mediswift Cosmetics is a product of Mediswift Medex. All logistics, dispatch, and delivery operations are managed under the standards of Mediswift Medex.
1. Order Processing Time
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
2. Shipping Timelines
Once dispatched, delivery typically takes:
- Metro Cities: 2–5 business days
- Non-Metro Cities: 4–8 business days
- Remote Areas: 6–12 business days
Note: Delivery timelines may vary depending on location, weather conditions, courier partner delays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, are clearly displayed at the time of checkout. Occasionally, Mediswift Cosmetics may offer free shipping during promotions or special campaigns.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status in real-time.
5. Delivery Address
Customers are responsible for providing complete and accurate delivery details. Mediswift Cosmetics will not be responsible for delivery failures due to incorrect addresses, incomplete information, or customer unavailability.
6. Delayed or Failed Delivery
- Uncontrollable Delays: Delivery delays due to courier issues, weather conditions, or natural events are beyond our control.
- Failed Attempts: If a delivery attempt fails due to customer unavailability, the courier may attempt re-delivery as per their policy.
- Return to Origin (RTO): Orders returned to origin due to incorrect addresses or non-acceptance may not be eligible for reshipment or refund.
7. Damaged or Missing Packages
Important: If an item is damaged during transit or if the package appears tampered with at the time of delivery, customers are advised to refuse delivery and immediately contact our support team through the official Mediswift Cosmetics website.
8. International Shipping
Currently, Mediswift Cosmetics primarily ships within India. International shipping availability, if offered, will be clearly mentioned on the website.
9. Policy Updates
Mediswift Cosmetics reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Changes will be reflected on this page immediately.